Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a casino not on GamStop? This page explains how to reach us and what we can help with.

Why get in touch

Non Gamstop Casinos covers a specific corner of the gambling market: casinos operating outside GAMSTOP self-exclusion, most of which hold overseas licences rather than a UK Gambling Commission authorisation. That distinction matters, and readers regularly write in to ask us to clarify it further, or to point out that terms have changed on a bonus, withdrawal limit or wagering requirement we have listed. We rely on that feedback to keep our Best Non GamStop Casinos 2026 guide accurate.

How to reach us

Email is the most reliable way to contact our team. Write to us at [email protected] and a member of the editorial team will read your message personally. We do not rely on automated replies to close out enquiries — you will hear back from someone who has actually looked at what you sent.

Include a short summary of your enquiry in the subject line where you can. If your message concerns a specific brand, such as Betmica, Kikibet, Betninja or another operator we have reviewed, naming it directly helps us find the relevant page and respond faster.

What we can help with

• Casino reviews and ratings — questions about how we assess non GamStop casinos, or why a particular site sits where it does in our rankings.
• Bonus and wagering terms — clarification on welcome offers, free spins, deposit bonuses, cashback or wagering requirements mentioned in our coverage.
• Payments and withdrawals — enquiries about payment methods, processing times, fees or currency conversion as they apply to GBP accounts.
• Corrections — if an offer, licence detail or piece of information looks out of date, tell us and we will check it against the source.
• Responsible gambling concerns — if you or someone you know is struggling with gambling, let us know and we will point you towards GamCare or other appropriate support in your message reply.
• Content suggestions — topics you would like us to cover in more depth, from live dealer games to sports betting features like bet builders and cash-out.

What we cannot do

We are a research and comparison site, not a casino operator, payment processor or regulator. We cannot process withdrawals, resolve account disputes directly with an operator, or override a casino's own complaints procedure. If you have an unresolved dispute with a casino, your first step should always be that operator's own complaints channel, followed by any alternative dispute resolution service named in its terms. We can, however, help you understand what a fair process should look like and flag patterns we hear about repeatedly.

If you are based in Great Britain and want support around gambling harm, GamCare and the National Gambling Helpline offer free, confidential advice. We are happy to point you towards these services if you mention this in your message, but we do not provide counselling or financial advice ourselves.

How long a reply takes

We aim to respond to most messages within two working days. Enquiries that involve checking a specific term, licence detail or bonus condition may take a little longer, since we verify details against the casino's own published terms rather than relying on memory or older notes. During particularly busy periods — around new casino launches or major promotional updates — replies may take slightly longer, but every message does get a response.

Before you write in

A few checks can save time on both sides:

1. If your question is about a specific offer's terms, check whether it is a welcome bonus, no-deposit bonus, free spins package or cashback deal, since the conditions attached differ significantly between types.
2. If it concerns a withdrawal or KYC check, note which payment method was used and roughly how long the request has been pending — this helps us give a more useful answer.
3. If you are asking about UK eligibility or GAMSTOP status, be specific about whether your concern is about self-exclusion, licensing, or general account access, as these are separate issues with different answers.

Next step

Whether you are querying a rating, reporting an outdated detail, or simply want to ask how we compare non GamStop casinos, drop us a line at the email above. We read every message and use reader feedback to keep our reviews and guides, including our full rundown of non GamStop casinos in the UK, as accurate as we can make them.